. . .
  • P.O. Box 121 Surry Hills NSW 2010 Australia
  • 1300722878

Adapting to Consumer Behaviour and Taking Online Bookings

Adapting to Consumer Behaviour and Taking Online Bookings

Using customer data to keep your customer coming back

We live in a mobile first world where convenience is priority for consumers who lead busy lives. They want to search for a restaurant, read its reviews and make a booking with just a few clicks. Dimmi, A TripAdvisor Company, is Australia’s leading online restaurant booking service and the connection between restaurants needing to fill their empty seats, and customers who are looking for a convenient way to make a booking.

Each year Dimmi releases the Dimmi Australian Dining Index, revealing the latest restaurant industry trends and insights impacting Australian dining culture. According to it’s 2017 report, 68% of people use their mobile device to search for restaurants and make a booking, proving the importance of accepting bookings online and having a mobile optimised website.

While customers are looking for convenience, they’re equally looking for excellent customer service. Your customers want to feel appreciated and valued, which is why it’s essential to record as much information about them as possible; including favourite dishes and anniversaries. Dimmi is a useful tool to record your customer’s data which you can use to develope curated messages and communicate individually to your customers in order to keep them coming back.

About Dimmi

Dimmi, Australia’s leading restaurant reservation service, puts over 4,000 restaurants across Australia in the palm of customer hands allowing them to search, see real time availability and instantly book providing a one stop shop. Find out more about Dimmi here.