I couldn’t wait to get a part-time job when I was in junior high school in Perth in the late 1970s, and naturally when it happened that first job was in a local café so I could jump off the bus, get changed, and get to work after school. Since then a lot has changed in my life, but hospitality has always played a part, whether I was an employee, an advocate, or a guest. I have a huge respect and affection for this industry, and feel proud and privileged to now be leading the Association that is at the forefront of advocating for and supporting this exciting sector that is so important to the national economy.
Ours is an industry that brings wonderful enjoyment to people every day of the week—whether it is a casual meal at a neighbourhood restaurant, a much-needed coffee in the morning, a wedding, a birthday or a romantic celebration—our members are there bringing people together. Whether they want something healthy, quick, luxurious or funky, our members can provide it.
Whether they have a small business or a large one, so many challenges face our members from staffing, to red tape, taxes, training, marketing and licensing. Add to that, the digital and mobile revolution and the social impact on our communities and businesses, and it makes it more important than ever to have a strong national association to help the sector ride the wave of change rather than be swamped by it. I look forward to working with our members to drive their success and prosperity.
Juliana Payne, CEO
Restaurant & Catering Australia