customer complaints

The dish on disorderly diners

If only every customer was as carefree and happy as this mob. Unfortunately, that’s not the case.

You can sense trouble the minute they walk in. They’re loud, rude and disruptive. It’s every restaurateur’s nightmare—the troublesome diner. Stephanie Sword learns how to handle the most unruly of patrons. A crucial lesson in hospitality is that customers—and their […]

Are you being served?

While most customers don’t bother complaining, when they do complain it’s essential to take it seriously, according to Julie Manfredi Hughes.

Problems put right in the eyes of a customer can be a powerful marketing opportunity if they result in welded-on loyalty, writes Miles Clarke. Thirty years ago a local general practitioner had cause to complain about the food and service […]

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